Freight forwarding is fundamentally a people-driven business. The quality of freight forwarding services is heavily reliant on the expertise and skill of the individual managing the order fulfillment. Effective management of tax issues and customs matters is closely tied to the seniority and experience of the freight forwarder. Critical traits such as personality, trade skills, and comprehensive business knowledge are essential when liaising with various carriers and government agencies to secure the best possible service. Detailed process descriptions, robust quality manuals, and ongoing training programs are crucial in supporting import and export managers.